Support Services

Epical Soft Services is the Outsource Call Center in India provides BPO and KPO Services We provide call center services for separated into disciplines. We hire and provide training to each to have expertise in their respective fields.

Complete solutions for BPO Services

• Customer Centric Call Center Services
• Our Inbound Call Center and Outbound Call Centers are contributing to make your customers satisfied and happier.
• Our Finance and Accounting Services help you manage your money better.
• The HR services by Epical Soft help you find and retain the best talent
• Our Back-Office support strengthens your operations
• The Marketing and Design services of Epical Soft enhances the visibility of your business.

Some Of The Offshore Services We Offer Are:

LIVE CHAT SUPPORT

Real time communication and collaboration is essential to make customers contented. Previously, online businesses used traditional methods like telephone calls, emails and messages to answer the questions of the customers. Live chat is the most viable solution to progress the business in a small budget.

EMAIL TICKET SUPPORT

Email is a virtual communication system that has transformed the way companies conduct business. In today's world customer support relies heavily on email. With the advancement of businesses that do transactions online, the customer support by email is literally a great tool to manage your overall business and customer relations.

VIRTUAL ASSISTANT

Many entrepreneurs have neither the resources nor the inclination to hire permanent staff to manage the administrative tasks that come with running a business. Be it booking keeping, online research, data entry, social tasks or scheduling. We provide a virtual solution to the needs of small businesses at an effective hourly rate.

To Make Sure That Best Outsourcing Solutions Are Provided To Our Clients, We Provide Our Resources With A Highly Productive And Performance Boosting Working Environment Where They Can Deliver Their Best Performance.

Epical Soft price structures are customized based on the terms of contract, call volumes, agent skill levels required and complexity of projects.

The costs of customized reports, training and set up are free of cost. These are the indicative prices for some of our Support Services:

• $25 /hours or in bulk support Service Fee
• $39.00 - $70 in case of Super Rush: Charges applicable.

Note: Currency conversion charges apply, USD to INR conversion also depends on market prices.

Epical Soft now for support services that can drive you ahead of your competition. Our support team will be able to understand your requirements & give you accurate call center pricing quotes.

HOW CAN WE HELP IN YOUR BUSINESS?

• Our chat operators are ready to assist with sales and customer support 24/7. Our live chat software and operator service will provide you with some of the most experienced online chat operators, management teams and cutting edge technology in the chat service industry. We are focused on increasing sales, customer loyalty and providing 24/7 live chat for your website.
• Email has now become the primary means of data transmission and customer relationship management. As a result, many companies are outsourcing their non-voice call center needs, including Email support services. We offer Email support services for technical as well as non-technical products and services.
• An effective and comprehensive Email support program serves the customers of your organization as well as other businesses seeking documented information from you. Email support for customers means that they can seek information about advertised products/services, ask questions (technical or non-technical in nature) about the product/service they purchased from you, and require clarifications for pending queries/escalations among other general inquiries. In such situations, your business needs an effective Email support program that is handled by a specialized staff capable of replying to customer Emails in a prompt, professional, concise and comprehensive manner.
• We enable real time chat for your website by customizing chat operator windows, system messages and chat operator greetings. Our goal is to become a transparent representation of your online business. Whether your online business is travel, real estate, auto sales, web hosting, web design, education or insurance, our live chat operator services will improve customer retention and increase your sales and meet customer support requirements effectively.
• With over 60% of online customers abandoning shopping carts due to lack of customer support. Our chat operators ensure retention and greater profitability.
• Our live chat agents will send you leads and chat information in real-time emails or reports as you instruct. We can even enter pertinent information into your website contact form or open a support ticket for the customer.